Privacy Policy

Information we collect and why we use it

Auwin Casino may handle information that identifies you, relates to your account or is connected with your use of the website and services. The information collected depends on how you interact with the site, the services you use and the checks that must be completed before or during account activity.

Types of information

• Account details, such as your name, date of birth, contact details, login information and other information provided when you register or update your account.
• Identity and verification documents, where these are needed to confirm your identity, eligibility or account information. This may include documents and information supplied for verification checks.
• Payment and transaction records, including deposits, withdrawals, account balances, transaction history and information needed to process or review payments.
• Communications and support information, including messages, enquiries, feedback, complaints and records of interactions with customer support.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings and general information about how you access the website.
• Usage information, such as pages visited, features used, session information and actions taken on the site.
• Cookie and similar technology information, as described in the cookies section of this policy.

How information is used

Personal information may be used to create and manage your account, provide casino services, process transactions, communicate with you and respond to support requests. It may also be used to confirm information supplied by you, carry out identity and age-related checks where applicable, protect accounts and detect suspicious, unlawful or fraudulent activity.

Information may also be used to meet legal and regulatory obligations, keep appropriate business records, investigate complaints, enforce applicable terms and protect the website, players and other people. Technical and usage information helps maintain website performance, improve security, understand how features are used and identify errors or unusual activity.

Where permitted, information may be used to send service messages about your account, transactions, security or changes to the services. Marketing communications will only be sent or used in accordance with applicable requirements and your available preferences. You can withdraw consent to marketing at any time as described below.

Cookies, service providers and information security

Cookies and similar technologies

The website may use cookies and similar technologies to help it operate, remember preferences, maintain sessions, support security and understand how visitors use the site. Some cookies may be necessary for account functions, while others may help with performance, analytics or relevant communications.

You can manage or restrict cookies through your browser settings. Disabling or deleting cookies may affect the availability or performance of some website features, particularly functions that require an active login or saved preferences. Your browser may also provide information about cookies and allow you to remove them.

When information may be shared

Information may be shared where this is reasonably necessary to operate the website and provide the services. This can include sharing relevant information with payment providers, technology suppliers, verification and fraud-prevention services, customer support providers, analytics providers and other service providers acting on behalf of the site.

Service providers may only receive information relevant to the work they perform and may be required to protect it. Information may also be disclosed where necessary to meet a legal obligation, respond to a valid request from an authorised body, prevent or investigate fraud or other unlawful conduct, protect rights and safety, or support a business transfer or corporate restructuring.

Keeping information secure

Reasonable technical, administrative and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also use a strong, unique password and keep your login details confidential.

Storage, retention and your privacy rights

Where and how long information is kept

Personal information may be stored or processed using systems operated by the site or by service providers. Depending on the systems and services used, information may be processed in Australia or another country. Appropriate steps are taken to support the security and lawful handling of information when service providers are involved.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Requests about your information

Subject to applicable requirements and reasonable verification of your identity, you may contact us to ask about the personal information held about you. You may request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or ask about how it is being used. You may also withdraw consent to marketing at any time.

To exercise these rights, or to ask a privacy question, email support@auwincasino.click. Please include enough information for us to understand your request, but do not send payment passwords or other unnecessary sensitive information. We may need to verify your identity before responding. Some requests may be limited where information must be retained, where disclosure could affect the rights of another person, or where another lawful exception applies.

You can withdraw consent to marketing by contacting support@auwincasino.click or by using an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent will not normally affect service messages that are necessary for your account, transactions, security or the operation of the website.

Your responsibilities and policy updates

Keeping your details accurate

Please provide accurate information and update your account details when they change. Keeping information current can help with account access, verification, payment processing, support and security checks. If you provide information about another person, you should have the authority to do so and should make sure they understand that their information may be handled for the relevant purpose.

Third-party websites

The website may contain links or connections to third-party services. Those services may have their own privacy policies and practices. This policy applies to information handled through Auwin Casino services and does not control how an independent third party collects or uses information outside those services. You should review the privacy information provided by any third-party website before using it.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website with a revised date or other notice where appropriate. You should review this page periodically so you remain informed about how personal information may be handled.

If you have a question about this Privacy Policy, believe your information has been handled incorrectly or want to exercise a privacy right, contact support@auwincasino.click. We will review your request and respond in accordance with applicable requirements.