Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to predict or control the result of a game. Every wager can result in a loss, and past results do not make a future win more likely. Treat gambling as paid entertainment and only spend money that you can comfortably afford to lose.

Auwin Casino does not encourage players to chase losses, increase their stakes to recover money or gamble when they are worried about their finances. Gambling should not be viewed as employment, an investment, a source of regular income or a solution to debt. Before playing, decide how much time and money you are prepared to spend, and regard those amounts as an entertainment budget.

Take a moment to consider your reason for gambling. If you are playing because you feel stressed, lonely, angry, depressed or under pressure, taking a break may be the safer choice. Alcohol and other substances can affect judgement and may make it harder to follow your limits, so avoid gambling when your decision-making may be impaired.

Simple habits for safer play

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling money separate from money needed for rent, bills, food, savings and other essentials.
• Never borrow money or use credit to continue gambling.
• Do not chase losses by placing larger or more frequent bets.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Keep your gambling private from children and do not allow anyone under 18 to use your account.
• Review your activity regularly so you understand how much time and money you are spending.

In Australia, online gambling services are intended for adults. You must be 18 or over to use gambling services, subject to applicable law. Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices.

Set limits and take control

Personal limits can help you stay in control before gambling becomes difficult to manage. A useful limit is decided in advance, rather than during a session when emotions or recent results may influence your decisions. Consider setting limits for deposits, spending, losses, wagering activity and the amount of time you spend online, where the relevant options are available.

Choose an amount based on your ordinary budget, not on what you hope to win. Once a limit has been reached, stop playing and do not try to work around it by opening another account or using another payment method. Limits work best when they are realistic, respected and reviewed only after you have had enough time to consider your gambling without pressure.

Practical steps before and during a session

1. Check your available entertainment budget and decide the maximum amount you can afford to lose.
2. Choose how long you will play and set an alarm or reminder to help you stop on time.
3. Read the relevant game information and understand that outcomes are determined by chance or by the rules of the game.
4. Avoid increasing your stake because you have lost or because you believe a win is due.
5. Pause regularly and assess whether you are still enjoying the activity.
6. Stop immediately when your time or spending limit is reached.
7. Record your gambling expenditure if you find it difficult to keep track of deposits, withdrawals or losses.
8. After playing, review the session calmly rather than making another deposit to change the result.

If you find it hard to follow a limit, consider stopping completely for a period of time. Account controls, cooling-off periods, deposit restrictions and other safer gambling tools may be available depending on the service and applicable requirements. Information about available controls can be found through the relevant account or help areas. If you cannot find what you need, use the support channels displayed on the website.

Do not create additional accounts to avoid a restriction, self-exclusion request or other account control. If you have asked to take a break, allow the restriction to work as intended. Trying to bypass a control can increase the risk of harm and may affect access to the service under applicable terms.

Recognise the signs of gambling harm

Gambling harm can develop gradually, and it may affect a person’s finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait for a crisis before asking for help. Early action can make it easier to regain control.

The following signs may suggest that gambling is becoming difficult to manage. One sign does not automatically mean that a person has a gambling problem, but several signs, or any sign that causes concern, should be taken seriously:

• Spending more time or money gambling than you planned.
• Trying to hide gambling activity, deposits, losses or account statements from family or friends.
• Feeling restless, irritable or anxious when you try to stop or cut back.
• Repeatedly returning to gambling to win back money that has been lost.
• Increasing stakes or taking greater risks to feel the same excitement.
• Borrowing money, selling belongings or using money intended for essential expenses.
• Missing work, study, appointments, sleep or family responsibilities because of gambling.
• Arguing with people close to you about gambling or withdrawing from relationships.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Gambling to escape personal problems or to change your mood.
• Continuing to gamble despite financial, relationship, health or work-related consequences.

If any of these experiences sound familiar, stop gambling and speak with someone you trust. Consider asking a qualified gambling support service, counsellor, financial counsellor or health professional for confidential guidance. Support is available for people who gamble and for family members, partners, friends and other people affected by someone else’s gambling.

If gambling has contributed to debt or difficulty paying essential costs, prioritise housing, food, utilities and other necessities. Do not take out new loans or use further gambling as a way to solve a financial problem. A qualified financial counsellor can help you understand your options and create a plan based on your circumstances.

If you feel unsafe, overwhelmed or at risk of harming yourself or another person, stop gambling and seek urgent help through appropriate emergency or crisis services in your area. Gambling-related distress should be treated seriously, and you do not have to manage it alone.

Breaks, self-exclusion and getting support

A break from gambling can be useful if you want time to reflect on your habits or reduce the risk of impulsive play. A longer restriction or self-exclusion may be more appropriate if you believe you should not gamble at all. Self-exclusion is a commitment to stop using a gambling service for a chosen period or until the relevant process allows access again.

If you want to take a break or request self-exclusion from Auwin Casino, follow the responsible gaming or account support process shown on the website. Provide the information requested and explain clearly that you want to restrict or close your access. Restrictions may apply in accordance with the service’s procedures and applicable legal requirements. Do not continue depositing or playing while waiting for a request to be processed.

A self-exclusion request is not a substitute for professional support. Consider combining account restrictions with practical steps such as blocking gambling content, removing saved payment details, asking a trusted person to help manage finances and telling people close to you that you are taking a break. Support from a counsellor or health professional can help address the reasons behind gambling and reduce the chance of returning to harmful patterns.

Support for family and friends

You may be affected by another person’s gambling even if you do not gamble yourself. Signs can include financial stress, broken promises, conflict, secrecy or concern about a person’s mental health. Try to discuss the issue when everyone is calm. Focus on the effect of the behaviour, avoid covering up losses and protect access to essential household money where it is safe and practical to do so.

• Set clear boundaries about money, borrowing and access to shared accounts.
• Keep records of important bills and household commitments.
• Encourage the person to use gambling controls and seek qualified support.
• Look after your own wellbeing and seek support for yourself as well.
• Get urgent assistance if there is a threat to anyone’s safety.

Auwin Casino promotes informed and responsible play. If gambling is no longer enjoyable, if you cannot stay within your limits or if someone close to you is being harmed, stopping is the safest option. Use the responsible gaming information available on this website and contact an appropriate professional or support service for advice suited to your situation.