Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Auwin Casino concerning your use of the website, account services, games, promotions and related features. They apply whether you browse the website, register an account, deposit funds, participate in a game or otherwise use any service made available through the website.

You accept these Terms when you select an acceptance option, create an account, access an account or use the website. If you do not agree with any part of these Terms, you must not register or use the services. Certain games, payment methods, promotions or features may have additional terms. Those additional terms will apply alongside these Terms and will be made available before or during the relevant activity.

Auwin Casino may update these Terms from time to time. Changes may be made to reflect legal requirements, changes to the website, new features, security needs or operational matters. The current version will be published on the website. Your continued use of the services after an update means that you accept the revised Terms. If a change materially affects your rights or obligations, you should review it before continuing to use the website.

Eligibility and lawful use

• You must be at least 18 years old to open or use an account and participate in gambling activities.
• You must use the services only where online gambling is lawful for you and in accordance with all laws that apply to your location.
• You are responsible for checking whether access to the website or a particular game is permitted where you are located.
• You must not use the services if you are prohibited from gambling, subject to a self-exclusion arrangement or otherwise restricted by law or account controls.
• You must not use the website for illegal activity, fraud, money laundering, terrorist financing or any other improper purpose.

Auwin Casino may restrict or refuse access where eligibility cannot be confirmed, where legal or regulatory requirements require action, or where the security or integrity of the services may be at risk.

2. Accounts and verification

Some services require you to create an account. You must provide information that is complete, accurate and current. This may include identity, age, location, payment or other information needed to operate the account and meet applicable obligations. You must update your information if it changes.

Your account is personal to you. You must keep your username, password, authentication details and devices secure, and you must not allow another person to access or use your account. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the issue was not caused by your failure to protect your details.

• Do not create an account using another person's identity or information.
• Do not create accounts for another person or allow another person to gamble through your account.
• Do not provide false, misleading, incomplete or outdated information.
• Do not attempt to bypass location, age, account, deposit or responsible gambling controls.
• Do not use automated tools, bots, scripts or other methods designed to interfere with the website or gain an unfair advantage.

Auwin Casino may ask for documents or other evidence to confirm your identity, age, address, source of funds, payment ownership or account activity. Verification checks may be completed before, during or after account use. You must provide information that is clear, valid and reasonably requested. If the required information is not provided, access to some services may be limited and transactions may be delayed, declined or reviewed.

You must tell Auwin Casino as soon as possible if you believe that your account has been accessed without permission, your payment details have been compromised or any account information is incorrect. Auwin Casino may suspend an account while it investigates suspected unauthorised use, security concerns, duplicate accounts, false information or a breach of these Terms.

Account closure and restrictions

You may request closure of your account or use available responsible gambling tools. Auwin Casino may also suspend, restrict or close an account where this is reasonably necessary for security, legal, compliance, responsible gambling, fraud prevention or operational reasons. Any decision will be handled in accordance with applicable requirements and the circumstances of the account.

3. Deposits, withdrawals and gaming

Available payment methods, currencies, minimums, fees and processing requirements may be shown on the website or during a transaction. You must use a payment method that belongs to you or that you are authorised to use. Payments made using another person's card, account or financial instrument may be declined, reversed or subject to further checks.

You are responsible for checking transaction details before confirming a deposit or withdrawal. Auwin Casino may decline, delay, reverse or limit a transaction where information is incomplete, a payment cannot be verified, a method is unavailable, a security review is required or the transaction would conflict with applicable obligations. No specific processing time is guaranteed unless expressly stated for the relevant service.

You must not deposit funds for the purpose of transferring money to another person or using the website as a banking or payment service. Funds may be reviewed where activity appears unusual, inconsistent with normal play or connected with fraud, abuse or unlawful conduct. Any action taken will depend on the relevant circumstances and applicable requirements.

Games and outcomes

Game rules, instructions, qualifying conditions and any relevant information will be displayed with the game or service. You are responsible for reading those rules before placing a wager. Where a game uses a random outcome, results are determined by the applicable game system and cannot be changed by a player after the wager has been accepted.

A wager is generally treated as accepted when it is recorded by the relevant system. If a technical issue, system error, interruption or other event affects a wager or result, Auwin Casino may review the event and take the action permitted by the applicable rules and law. Game records and transaction records may be used to resolve questions about account activity.

You must not exploit an error, technical fault, pricing issue or malfunction. If you identify a problem, stop using the affected feature and notify Auwin Casino through the available support or account channels. Any funds or benefits obtained through an error, fraud, abuse or breach of these Terms may be withheld, corrected or recovered where permitted.

Promotions and bonuses

Promotions, bonuses, rewards and free-play offers are subject to separate promotional terms. Those terms may include eligibility requirements, expiry conditions, qualifying games, wagering or playthrough requirements, contribution rules, maximum values and other restrictions. You should read the specific terms before accepting or using an offer.

Auwin Casino may withdraw, amend or refuse a promotion where permitted by its promotional terms or where there is suspected abuse, duplicate participation, misuse, technical error or a breach of these Terms. Unless the relevant promotion says otherwise, an offer is intended for one eligible person and may not be transferred, sold or combined with another account.

4. Responsible gambling, privacy and security

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial problems.

• Use available deposit, wager, session or loss controls where offered.
• Consider a time-out or account closure if gambling is no longer enjoyable or feels difficult to control.
• Do not chase losses or increase stakes to try to win back money.
• Keep gambling separate from essential household spending and financial commitments.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Auwin Casino may apply responsible gambling measures, including account limits, activity reviews, restrictions, cooling-off periods or self-exclusion arrangements. The availability and operation of a particular tool may depend on the service and applicable requirements. You should not attempt to open another account or use another person's account to avoid a restriction.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, protect accounts, prevent fraud, meet legal obligations, improve the website and communicate with you about account matters. Information may be shared with service providers or other parties where reasonably necessary for these purposes or where required or permitted by law.

Although reasonable measures are used to protect the website and account information, no online service can be guaranteed to be completely secure or continuously available. You are responsible for using a secure device and connection, keeping software updated and protecting your login information. You should log out after using a shared device.

5. Intellectual property, liability and complaints

The website, including its text, branding, graphics, software, layout, logos and other content, is owned by or used with permission by Auwin Casino or its relevant providers. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, sell, reverse engineer, scrape or commercially exploit any part of the website without permission.

The website and services may be unavailable, interrupted or changed without notice because of maintenance, upgrades, technical problems, security events, third-party services or circumstances outside reasonable control. To the extent permitted by law, Auwin Casino is not responsible for loss caused by your failure to follow these Terms, misuse of the website, unauthorised access resulting from insecure account details, or interruptions outside reasonable control.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other applicable law. Where a limitation is permitted, liability will be limited to the extent allowed by law.

Complaints and questions

If you have a question, believe that an account or transaction has been handled incorrectly, or wish to make a complaint, use the support or account contact options made available on the website. Provide enough information for the matter to be reviewed, such as your account details, the relevant date, transaction or game, and a clear description of the issue. Do not include passwords or unnecessary sensitive information.

Auwin Casino may request further information while reviewing a complaint. Matters are assessed using available records, account information, transaction history, game data and the applicable Terms. You should retain copies of relevant correspondence and check the website for any available complaint-handling information.

Applicable terms

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. These Terms, together with any applicable game, payment, promotional and privacy terms, represent the rules governing your use of Auwin Casino. You should review this page regularly for the latest version before using the services.